Our Commitment to Satisfaction
selinadress.com focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Cancellation Policies were created to help customers to handle all kinds of return cases.
If you can’t find the answers to your questions from our Return and Cancellation Policies on this page, please email to email@example.com and our service team will reply to you within 24 hours (during business days).
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.
- Unpaid order will not be processed. If you do not need it, please simply ignore it.
- Cancellation within 24 hours after the order is paid: you will get a full refund.
- Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
- Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
- Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
- Once the item has been shipped, the order can't be cancelled.
If you want to change size or color after payment.
Please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.
If you would like to cancel your order, please send an email stating your order number and telephone number to firstname.lastname@example.org . We will calculate the cancellation time according to the time of the email is received.
1. Contact us within 5 days after you receive the items.
2.We will send new dress once we received the item you returned.
3.You need to pay the return shipping fee and the shipping fee of new dress.
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
For standard order (size chose from size chart or color is different from our website), if we make wrong size or color which is not the same as you ordered, it can be returned; If everything is ok, sorry that the dress will not be sent back, because the dress is also only made for you.
For custom ,petite,plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future. Also because of the hand-sewn and different sizes of each dress, the lace will not be all the same as the original picture, not only the placement, but also the quantity.
We highly suggest you choose size carefully. Please double check our size chart and order the correct size.
For accessories, we do not accept return. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
Please carefully follow our guide:
1. Contact us within 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.